In the event you may have a problem with the functioning of your product, we have an extensive online service website with drawings, videos, instructions and troubleshooting to help determine what the problem is. you can also contact any of our customer service representatives at your local pure design fitness office or email admin@puredesignfitness.com.au

All models of the waterrower are shipped partially disassembled in two (or three) boxes for protection and require some basic assembly.

You can try the waterrower at our showroom in nsw contact us to book an appointment. alternatively, we have a network of retailers around the country with demonstration waterrowers available for you to try. contact us.

We do not offer installation as a standard option, however, if you would prefer not to assemble the waterrower yourself please contact us for alternative options.

We accept returns within 30 days of your waterrower item being delivered. all returns must be in a resellable condition and with original packaging. to notify us of a return please email admin@puredesignfitness.com.au.

Once you have ordered your waterrower, one of our team will be in touch to arrange delivery on a day that is convenient for you. assuming that your waterrower is in stock, we can usually deliver within 3 working days. if your waterrower is purchased on pre-order we will be in touch when your rowing machine is ready to ship. to prevent damage during transit, as standard the waterrower is delivered partially assembled in two (or three) boxes. the boxes are lightweight and can be handled by one person. a small amount of self-assembly is required, comprehensive instructions are provided and assembly should take no more than 30 minutes.